Frequently Asked Questions
Services
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Backups
Backups
How can I access my backup data after GeekITDown performs a system backup? How can I access my backup data after GeekITDown performs a system backup?
There are several solutions for backing up your system. Refer to the Data Backup Services section under Services for a complete explanation of your options.I have a digital video/photo device and need help transferring the images to my computer, can GeekITDown do it for me? I have a digital video/photo device and need help transferring the images to my computer, can GeekITDown do it for me?
Yes. Preserving those memories is important, we can assist in transferring them to your pc. We also recommend visiting our Data Backup Services section to see if a backup solution can fit your situation.
- Computer Security and PrivacyComputer Security and Privacy
What is encryption and why should I consider using it? What is encryption and why should I consider using it?
Encryption protects files and information by using a password to access the data. Sometimes there are files and personal information that need to be protected in case someone gains access to your system or if your laptop is stolen. Examples of data to protect could include banking statements, investment information, social security data, medical information and other personal items.I have small children and would like to set up some safety parameters, can GeekITDown help? I have small children and would like to set up some safety parameters, can GeekITDown help?
Yes. Parental controls for internet use is becoming increasingly important to families. Its important to ensure your children can't visit sites you don't want them to as well as monitor where they are surfing.
- Computer Tune-upComputer Tune-up
My system is a lot slower than when I first bought it. Can GeekITDown restore its speed? My system is a lot slower than when I first bought it. Can GeekITDown restore its speed?
Yes. Over time, use simply begins to lag the speed and performance of your system. A routine checkup from GeekITDown will ensure your system maintains peak efficiency.
- HardwareHardware
I purchased some new software but my system won't run the software. What is wrong? I purchased some new software but my system won't run the software. What is wrong?
Many of today's newest games are requiring much more high powered hardware. A software and hardware analysis can determine what steps are necessary to get gaming again or resolve any other software related issues.I want to buy a new pc but am unsure what to buy. Can GeekITDown help me decide what I need? I want to buy a new pc but am unsure what to buy. Can GeekITDown help me decide what I need?
Yes. Determining the right pc for your use is important. Why buy more than you need or less than whats required. GeekITDown can help choose the proper package and if requested order the new system.Can GeekITDown help me get my new printer working? Can GeekITDown help me get my new printer working?
Yes. GeekITDown can help diagnose existing printer issues.I just need advice on purchasing software or other Computer accessory, does GeekITDown charge for that? I just need advice on purchasing software or other computer accessory, does GeekITDown charge for that?
We understand that purchasing the proper piece of software or equipment can be confusing. We'd be glad to give an opinion regarding your potential purchase or to add some clarification on specs free of charge. Contact Us via our contact form with your questions.Is the cost of new or additional hardware included in the service price? Is the cost of new or additional hardware included in the service price?
All hardware installation services, as well as many hardware repair services, require the purchase of additional hardware. The cost of additional hardware will be added to the chosen service. Contact us via our contact form to inquire about hardware cost estimates.
- NetworkingNetworking
I want to start a wireless network in my home. Can GeekITDown setup the network and all pcs for use on the network? I want to start a wireless network in my home. Can GeekITDown setup the network and all pcs for use on the network?
Yes. GeekITDown can simplify the home network installation by recommending the appropriate hardware and software for your needs. GeekITDown will then install and connect all pcs with the network and provide some training to get you started on your new home network.My Network has multiple Operating Systems in use. Can GeekITDown setup or repair my network? My network has multiple operating systems in use. Can GeekITDown setup or repair my network?
Yes. GeekITDown techs work with and provide service to different Operating Systems everyday.
- Service PackagesService Packages
Does GeekITDown offer packages combining services at possibly a discounted rate? Does GeekITDown offer packages combining services at possibly a discounted rate?
Yes. We understand that not all service requests are the same and offer combination packages for those interested in more than one service. Please complete our contact form to request further information on packages.
Blog & How-To's
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- TutorialsTutorials
I want to learn how to use office programs and other software titles. Does GeekITDown have a tutorial for my specific program? I want to learn how to use office programs to manage my budget. Does GeekITDown have a tutorial for my specific program?
GeekITDown does publish tutorials through our blog which simplify some of today's common tasks.
Discounts
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- DiscountsDiscounts
Does GeekITDown offer Student Discounts? Does GeekITDown offer Student Discounts?
Yes. All students receive a 10% discount on Computer Services. Students must show Student I.D. at time of service to receive discount. Discount cannot be combined with other ongoing promotional discounts.
- Competitive PricingCompetitive Pricing
Will GeekITDown price match a competitors offer? Will GeekITDown price match a competitors offer?
We will honor competitors coupons and discounts if the discount in question is equal to a service provided by GeekITDown. Please Contact Us to inquire about competitive pricing.
General Business Information
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- Business Operating HoursBusiness Operating Hours
What are GeekITDown's operating hours? What are GeekITDown's operating hours?
Monday - Friday 9am-6pm (extended hours by appointment).
Saturday Computer Repair Services are provided by appointment only.
After hours Computer Services are provided on a case by case basis. Contact Us to schedule a consultation or seek immediate assistance.
- Service AreasService Areas
Does GeekITDown provide computer service in my area? Does GeekITDown provide computer service in my area?
View our Service Areas page.
- Legal & PolicyLegal & Policy
Policy, Privacy, Terms Policy, Privacy, Terms
Please view all GeekITDown policy, privacy and terms information on our Policy page.
Remote Online Support Services
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- No internet access or can't get online.No internet access or can't get online.
I can't get online, can you still help me? I can't get online, can you still help me?
Yes. In most cases it takes a simple phone call to get you temporarily online so that we can start your online service. Call a support tech at 352-366-1316 to get started.
- Compatible Operating SystemsCompatible Operating Systems
Does Remote Online Support and Assistance work with linux? Does Remote Online Support and Assistance work with linux?
At this time we are unable to support Linux. Although we cannot immediately provide Remote Online Support for linux users we are continually investigating ways to streamline a process that is as convenient and easy as those being used for Windows® and Mac® users. Additionally, we acknowledge and support our linux users by servicing their needs locally when needed. Please contact us if you are in need of support or other linux related issue.
Technical Questions
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- Service TimeService Time
What does 'Estimated Completion Time' mean? What does 'Estimated Completion Time' mean?
Estimated Completion Time indicates how long the selected service will take under ordinary circumstances. Please note that completion times will vary depending upon system configuration and hardware.
Additionally, Remote Online Support Services completion times will vary based on connection speed and network conditions.
- WebsiteWebsite
Web Standards and Compliance. Web Standards and Compliance.
This site has successfully passed HTML 5 Markup Validation.
This site employs CSS3 styling standards.
HTML 5 and CSS3 are the future in web standards and as such we are ahead of the curve and will continue to make GeekITDown.com HTML 5 and CSS3 compliant.
